Refund policy
Refund Policy
Unopened Products Unopened, unused products in their original packaging may be returned within 14 days of delivery for a full refund or exchange. Please contact us at to initiate a return.
Opened or Used Products For hygiene and safety reasons, we are unable to accept returns or offer refunds on opened or used skincare products, unless the product arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at with your order number and photos of the item. We will arrange a replacement or full refund at no additional cost to you.
Refund Processing Approved refunds are issued to your original payment method within 5-10 business days of us receiving and inspecting the returned item, where applicable.
Return Shipping Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs.
Contact For any questions about returns or refunds, email us at .